Services

Call-a-Tek ~ Providing Certified Tech Support to Columbus and Central Ohio

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Call-a-Tek provides a wide variety of technical services for your business or home computing needs, including:

DESKTOP / LAPTOP SUPPORT

  • Operating System Issues with Windows 10, 8.1, 7, and older versions
  • Software Application Issues with Microsoft Office and third-party applications
  • System Clean-up & Optimization to ensure the system is operating at peak efficiency
  • Hardware Repair & Replacement including adding RAM memory, cloning & replacing failing hard drives, complete system replacement


VIRUS/MALWARE REMOVAL

  • Virus Removal for thorough disinfection of viruses, trojans, rootkits
  • Malware Removal for thorough disinfection of malware & adware
  • Ransomware Removal for thorough disinfection of ransomware, and when possible, recovery of files that have been cryptolocked
  • Anti-Virus/Malware/Ransomware Protection to proactively prevent  system infection with real-time virus definition updates


NETWORK TROUBLESHOOTING

  • Wireless Networking Issues with devices losing communication with the wireless network
  • General Network Slowness Issues with network congestion, administration of managed/unmanaged routers and switches
  • Vulnerability Assessment to identify and eliminate security vulnerabilities
  • Penetration Testing to ensure systems are protected from hackers and outside threats


SERVER & WEBSITE ADMINISTRATION

  • Server Administration & Maintenance for scheduled maintainance or as-needed administration of Windows and/or Linux servers
  • Server Updates & Backups to ensure the server has the latest operating system & software updates installed, and is being backed up automatically
  • Website Administration & Hosting for cloud hosting with high availability, control panel web interface, secure FTP and/or SSH access
  • WordPress Website Development for developing a new website using WordPress’s Content Management System

For Central Ohio businesses, Call-a-Tek can provide an on-site consultation for your business’s technical needs at no charge. Please contact us to request a consultation.

May 2020 Update – To limit community transmission of COVID-19 during the continuing pandemic, Call-a-Tek will continue providing remote connect services whenever possible. In the event that an issue cannot be resolved remotely, our technician will take all necessary precautions (including facial covering and device sanitation) when providing on-site technical support to minimize any risk to our customers and technician.

 

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