For existing Call-a-Tek customers, our certified technician can connect remotely to your computer to troubleshoot and resolve software and operating system issues.

Call-a-Tek uses Join.Me for remote connectivity. Your web browser will need to allow cookies for When establishing the remote connection, you will be prompted to install or the Join.Me app.

Once you and our technician are both ready, enter the ticket number you received from Call-a-Tek’s Help Desk system to initiate the remote connection.