For existing Call-a-Tek customers, our certified technician can connect remotely to your computer to troubleshoot and resolve software and operating system issues. The hourly rate for remote support is $50.00/hour.
Call-a-Tek uses RemotePC for remote support. On the computer that will be remotely connected to:
- Go to https://remotepc.com/download and select your operating system (Windows, Mac, or Mobile).
- Follow the prompts to install RemotePC.exe or the app, depending on your device.
- When RemotePC opens, click Provide One-Time Access, then click Enable Now.
- Provide our technician with the Access ID and Key.
Our technician should be connected to your device shortly.
While our technician is remotely connected, you will see the notification in the lower right corner of your screen.
To chat with our technician, click the conversation icon.
When you are ready to end the remote connection, click End Session. Then click Disable Access on the main RemotePC window.
Depending on your preference, you may wish to uninstall RemotePC from your device at any time, or you may wish to keep it installed for future Call-a-Tek support or for your own use.
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