For existing Call-a-Tek customers, our certified technician can connect remotely to your computer to troubleshoot and resolve software and operating system issues. The hourly rate for our remote technician is $50.00/hour.
Call-a-Tek uses Join.Me for remote connectivity. Your web browser will need to allow cookies for https://join.me. You will be prompted to install join.me.msi (Windows) or the Join.Me app, depending on your device.
Once you and our technician are both ready:
- If you received a meeting link from our technician by email, click the link in the email to initiate the remote connection.
- If you received a meeting code from our technician by phone:
- Click https://join.me or open the Join.Me app on your device.
- Click or select JOIN MEETING.
- Enter the meeting code you received to initiate the remote connection.
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